For many South Africans, SASSA grants are a lifeline that helps cover essential needs like food, rent, transport, and medical costs. Whether you receive the SRD R370 grant, the Old Age Grant, or any other form of support, staying connected with the South African Social Security Agency (SASSA) is crucial. One of the main ways SASSA communicates with beneficiaries is through cell phone numbers. If your number changes, it’s important to update it with SASSA to avoid delays or missed notifications.
WHY UPDATING YOUR SASSA CELL NUMBER MATTERS
Your registered cell phone number is tied to your SASSA application and plays a critical role in the grant process. You need it for:
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Application Verification: When applying for grants, SASSA often sends a One-Time PIN (OTP) to your registered number.
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Status Updates: Notifications about approvals, rejections, or pending statuses are sent via SMS.
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Payment Alerts: Updates on when your money is ready for collection or deposited are communicated to your phone.
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Appeals and Reapplications: If you appeal a declined application, OTPs and confirmations are linked to your registered number.
If your number is incorrect or outdated, you may miss these essential updates.
HOW TO CHANGE YOUR SASSA CELL NUMBER ONLINE
SASSA has made it simple to update your number through its SRD website. Here’s how:
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Visit the Official Website
Go to SRD.SASSA.GOV.ZA. -
Scroll to the “Change Phone Number” Section
Select the option for updating or CHANGE SASSA CELL NUMBER. -
Enter Your Details
Provide your South African ID number and your application reference number. -
Enter Your New Cell Number
Type in the new phone number you want linked to your SASSA application. -
Verification
An OTP will be sent to your new number to confirm the update. Enter it to finalize the process.
Once completed, your new number will be linked to your grant application and used for all future communication.
ALTERNATIVE WAYS TO UPDATE YOUR NUMBER
If you’re unable to change your number online, there are other options:
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Visit a SASSA Office: Bring your ID document and explain that you need to update your contact details.
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Call SASSA’s Helpline: Dial the toll-free SASSA number (0800 60 10 11) and request assistance.
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Use Email Support: Send an email to [email protected], including your ID number and request to update your cell phone details.
THINGS TO KEEP IN MIND
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Make sure your new cell number is registered in your name. SASSA uses RICA verification to ensure the number belongs to you.
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If you’ve lost your old number, you may need to provide additional verification for security purposes.
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Always double-check your details before submitting to avoid errors.
FINAL THOUGHTS
Changing your SASSA cell number is a straightforward but essential step to ensure you don’t miss important grant updates. Whether you update it online, in person, or via the helpline, keeping your contact information current helps you stay connected and avoid payment delays. For many beneficiaries, a small change like this can make a big difference in receiving their much-needed financial support without interruption.