Whether you're a new applicant or a returning beneficiary, understanding how to check your SRD status ensures you stay updated on your payment progress, eligibility, and approval status. In this article, we explore everything you need to know about the SRD status check, including the steps, platforms available, common reasons for delays, and tips for resolving issues.
What Is the SRD Grant?
The Social Relief of Distress (SRD) grant is a temporary financial aid program introduced by the South African government and administered by SASSA. Originally launched in 2020 during the COVID-19 pandemic, the SRD grant was designed to help those without income or social support. It was later extended and modified to serve unemployed individuals earning below a certain threshold.
The SRD grant currently provides R350 per month, which is paid out to qualifying individuals through various payment methods including bank accounts, retail outlets (such as Pick n Pay, Checkers, Shoprite), and Post Office branches.
Why Is SRD Status Check Important?
The SRD status check is the process of verifying your application outcome and payment status. Because the SRD grant is not paid out automatically every month unless you are re-approved, doing a status check helps you:
- Confirm if your application was approved or declined.
- Identify any pending verification or reconsideration.
- Track the exact month for which payment is due.
- See if your banking details are updated.
- Resolve issues with payment delays or incorrect information.
By checking your status regularly, you can avoid missed payments and take timely action if there are problems with your application.
Who Is Eligible for the SRD Grant?
Before doing an SRD status check, you must ensure you meet the eligibility criteria:
- Be a South African citizen, copyright, or refugee registered with Home Affairs.
- Be above 18 years and below 60 years of age.
- Currently unemployed and not receiving income from any source.
- Not receiving any other government support, such as UIF, NSFAS, or a social grant.
- Have a monthly income below the threshold (usually R624 or less).
How to Perform an SRD Status Check
SASSA has made it easy to perform your SRD status check through multiple platforms. Here's how you can do it:
1. SASSA SRD Website
This is the most direct and reliable method.
Steps:
- Visit the official SRD website: https://srd.sassa.gov.za
- Scroll down to "Application status".
- Click on “Check your status”.
- Enter your ID number and cell phone number used during application.
- Click Submit.
- The status for each month will be displayed — either Approved, Declined, Pending, or Payment Date.
2. WhatsApp Status Check
You can also use WhatsApp to check your status.
Steps:
- Save 082 046 8553 on your phone.
- Send a message saying “Status”.
- Follow the prompts by sending your ID number and cell number.
- Receive your status update instantly.
3. SASSA Call Centre
For those who don’t have access to the internet or smartphones:
- Call the SASSA Toll-Free Number: 0800 60 10 11
- Provide your ID number and cell phone number.
- An agent will assist you in checking your application and payment status.
Understanding the Different SRD Status Outcomes
Once you perform an SRD status check, you might see several different messages. Here's what they mean:
1. Approved
- Your application has been verified and approved.
- Check for the payment date and ensure your bank details are correct.
2. Pending
- Your application is still under review.
- No payment will be made until approval is granted.
- Keep checking back weekly for updates.
3. Declined
- Your application was rejected.
- Common reasons include:
- Alternative income source detected.
- Existing social grant or UIF claim.
- Incorrect banking details.
You can appeal this decision within 30 days via the SASSA SRD portal.
4. Bank Details Pending
- You need to submit or update your banking information.
- Visit the SRD website to provide your banking details and avoid payment delays.
5. Referred or Reapplication Required
- This means you need to either reapply or your application was flagged for verification.
- Follow the instructions provided or reapply on the portal.
How to Fix Issues with SRD Status
If your application was declined or delayed, here’s what you can do:
✅ Submit a Reconsideration Request
- Go to https://srd.sassa.gov.za
- Click on “Application for reconsideration”.
- Enter your ID and cell number.
- Choose the month and reason for appeal.
- Submit and wait for an update.
✅ Update Your Details
- Banking details or phone numbers can be updated via the SRD website.
- Ensure your details are accurate to prevent failed payments.
✅ Contact SASSA Support
- Visit your nearest SASSA office for in-person assistance.
- Use WhatsApp or call the hotline for support.
Tips for a Smooth SRD Status Experience
- Always use the same phone number used during registration.
- Check your status monthly, as approvals are done on a month-to-month basis.
- Keep your banking details updated — payments can’t be made without valid info.
- Respond promptly to any SMS notifications from SASSA.
- File an appeal within 30 days if your application is rejected.
Conclusion
The SRD status check is a vital tool for South Africans relying on the R350 social grant to meet their basic needs. With the ability to check your status online, via WhatsApp, or through a call center, staying informed has never been easier. Whether you're waiting on approval, checking your payment dates, or fixing declined applications, timely action can ensure you receive the support you're entitled to.